Store Policies & FAQ

Terms of Service

Welcome to YUANPIIN Studio. By placing an order with us, you agree to the following terms. We're committed to being transparent and fair — please take a moment to read through.

Our Products

Our store offers a curated mix of handmade items and carefully selected non-handmade products. Each product listing will indicate which category it belongs to.

  • Handmade items: Because each piece is crafted by hand, slight variations in shape, size, texture, or color are completely normal and are part of what makes handmade goods special. These variations are not considered defects.
  • Non-handmade products: All items are carefully inspected before shipping to ensure they meet our quality standards.

Orders & Processing

  • Orders are processed after payment is confirmed.
  • We reserve the right to cancel orders in cases of stock issues, pricing errors, or suspicious activity. If this happens, you will be notified and fully refunded.
  • Please note that product-specific policies (such as return eligibility or processing time) may vary depending on the item type.

Shipping Policy

We want your order to arrive safely and on time. Here's what to expect:

Processing Time

  • Handmade items may require additional preparation time before they are ready to ship. Estimated timelines will be noted on individual product pages.
  • Ready-made items are typically processed and shipped more quickly.

Shipping Destinations

We currently ship within Canada and the United States. Shipping rates and estimated delivery times will be calculated at checkout.

Delivery & Tracking

  • Tracking information will be provided once your order has been shipped, when available.
  • Please note that shipping delays may occasionally occur due to carrier conditions, weather events, or public holidays. These are outside of our control, and we appreciate your patience.

Local Delivery — Halifax

If you're located in the Halifax area, local delivery may be available for select orders. Please reach out to us before placing your order to confirm availability.

Return Policy

We want you to love what you receive. If something isn't right, please contact us first — we're always happy to help find a solution.

Handmade Items

Because handmade items are delicate and one-of-a-kind, we have specific requirements to protect both our customers and the integrity of the product:

  • Returns are accepted within 24 hours of delivery only.
  • To be eligible for a return, customers must provide both of the following videos:
    • A full unboxing video recorded from the moment the sealed package is first opened upon receipt.
    • A full repacking video showing the item being carefully repacked before it is sent back.
  • These videos are required because handmade items are fragile, and any damage may affect their resale condition.
  • Returned items must be unused and in their original condition.
  • Return shipping costs are the customer's responsibility.

Non-Handmade Items

  • Return eligibility depends on the product condition and item category. Please check the individual product listing for details.
  • Items must be unused and in their original condition to qualify for a return.
  • Return shipping is the customer's responsibility, unless the item arrives damaged or incorrect — in which case, we will cover the return shipping cost.

💬 If you have any concerns about your order, please don't hesitate to reach out to us before initiating a return. We're here to help!

Frequently Asked Questions

Are all products handmade?

No — our store carries a mix of handmade items and carefully selected non-handmade products. Each product listing will clearly indicate which type it is, so you always know what you're getting.

Will handmade items look exactly like the photos?

Handmade items may have slight variations in shape, size, texture, or color compared to the photos. This is a natural part of the handmade process and makes each piece unique — not a defect.

How long does shipping take?

Processing and shipping times vary depending on the item. Handmade items may take longer to prepare, while ready-made items are usually shipped more quickly. Estimated timelines are listed on each product page. Once shipped, delivery times depend on your location and the carrier.

Can I return my order?

It depends on the item type. Handmade items can only be returned within 24 hours of delivery and require specific video documentation. Non-handmade items may be eligible for return depending on the product condition and category. Please contact us first if you have any concerns.

Who pays for return shipping?

In most cases, return shipping is the customer's responsibility. However, if your item arrives damaged or incorrect, we will cover the return shipping cost.

What proof is required for handmade returns?

For handmade item returns, you must provide two videos: a full unboxing video taken from the moment the sealed package is first opened, and a full repacking video before sending the item back. Both are required to process the return.

Are these products suitable as pet toys?

Our products are not designed or tested as pet toys. We do not recommend using them as such, as some items may contain small parts or materials that could be unsafe for pets. Please use your best judgment and keep products out of reach of animals unless otherwise stated.

What should I do if there is a problem with my order?

Please contact us as soon as possible! We're a small, caring team and we genuinely want to make things right. Reach out through our contact page and we'll do our best to resolve the issue quickly and fairly.

Lastest update: 2026/04/12

*YuanPin Studio reserves the right of final interpretation of these policies, in accordance with applicable laws.